Amazon to Hire 1,000 People at New Service Center in Costa Rica
By Narayan Ammachchi Online retailing giant Amazon has opened yet another service center in Costa Rica, creating over 1,000 jobs in call center and technology services alone. This is the fourth service...
View ArticleRise of Chief Human Resources Officer Reflects Crucial Need for BPO Talent...
By Duncan Tucker While human resources has always been a necessary component of any BPO firm, it has not always been prioritized or recognized as absolutely critical to the success of the business. But...
View ArticleSPi Global Moves into Latin America With Launch of Nicaragua Delivery Center
By Narayan Ammachchi Filipino BPO firm SPi Global has expanded its operations to Latin America with the launch of a delivery center in the Nicaraguan capital of Managua. Adding Spanish language...
View ArticleWhy is Alorica So Bullish About Honduras’ Prospects in 2015?
By Duncan Tucker Since opening a delivery center in Honduras last year, U.S. BPO firm Alorica has seen an increase in client interest in the Central American nation and expects to experience...
View ArticleEverest Surprised by Strength and Size of Central America Contact Center Market
By Duncan Tucker The Central American and Caribbean contact center services market is comprised of 80,000 to 90,000 full-time employees, spread across an array of established, emerging and untapped...
View ArticleConvergys to Hire 400 New Employees in El Salvador
By Narayan Ammachchi Convergys is to add 400 employees to its workforce in El Salvador, where it is celebrating its tenth year of operations this year. The increase to the workforce takes the company’s...
View ArticleAtento Bolsters Nearshore Capabilities with 100 New Employees in El Salvador
By Narayan Ammachchi Spanish call center service giant Atento is adding 100 employees to its workforce in El Salvador after it won a contract to provide customer care service to a U.S. telecom firm....
View ArticleKM2 Solutions Reshuffles Management to Focus on Innovation
By Narayan Ammachchi KM2 Solutions has reshuffled its managing board, with Dana Brandon Kreiss, the former Investment Strategist of U.S. Trust, taking charge of the company’s marketing initiatives in...
View ArticleLatin America Can Lead the Way in SMAC Evolution But Challenges Remain
The importance of solutions that offer integration of Social, Mobile, Analytics and Cloud – often … The post Latin America Can Lead the Way in SMAC Evolution But Challenges Remain appeared first on...
View ArticleAutomation and Client Demands Drive Evolving BPO Skill Sets
By Duncan Tucker As clients grow more demanding and technological advances facilitate the onset of … The post Automation and Client Demands Drive Evolving BPO Skill Sets appeared first on Nearshore...
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